Refund policy

Refund & Return Policy

Last Updated: February 25, 2026

At PTO Direct USA, we want you to feel confident in your purchase. If you need to return an item, please review the policy below.

We accept returns for both defective and non-defective products. We also accept exchanges for eligible items.

30-Day Return Window

We accept returns within 30 days of delivery for both defective and non-defective items that meet all eligibility requirements listed below. To begin a return, Contact Us with your order number and reason for return.

Eligible Items

To qualify for a return, the item must be:

  • Unused
  • Uninstalled
  • Undamaged
  • In original condition
  • In original packaging (if applicable)

Electrical components such as PTO clutches cannot be tested, mounted, or modified in any way.

PTO clutches cannot be returned if mounted or tested because electrical components cannot be resold once installed, and improper testing or wiring can immediately damage the unit. To ensure product integrity and customer safety, only unused and uninstalled clutches are eligible for return.

Non-Returnable Items

  • Items showing signs of installation
  • Parts with tool marks, dirt, grease, or wear
  • Mounted and removed items
  • Damage caused by mis-fitment or incorrect installation
  • Items outside the 30-day return window
  • Clearance or final-sale items

Inspection Requirement

All returned items undergo inspection before a refund is issued. Items that fail inspection will be returned to you at your expense, with no refund provided.

Refund Method

Approved refunds are issued to the original payment method. Shipping costs (original and return) are non-refundable.

Return Shipping Costs

The customer is responsible for:

  • Return shipping costs
  • Proper packing to prevent damage during shipment

We are not responsible for items lost or damaged during return transit.

Restocking Fees

We do not charge restocking fees. 

Fitment Responsibility

While PTO Direct USA may offer general fitment guidance, the customer is solely responsible for selecting the correct part. Returns due to mis-fitment are accepted only if the part is unused and passes inspection. Damage from incorrect fitment, installation, wiring, or mower incompatibility is not eligible for return or refund.

Wrong or Damaged Item Received

If you received the wrong item or an item damaged in transit, contact us within 7 days of delivery and include photos of the item, the box, and the shipping label. We will correct the issue promptly.

Exchanges

We accept exchanges for eligible items within the 30-day return window. Items must meet all return eligibility requirements listed above. To request an exchange, please contact us with your order details.

Return Shipping & Exchange Rules

For approved returns for refund, customers are responsible for return shipping. If PTO Direct USA provides the return label, the return shipping cost may be deducted from the final refund amount.

For approved exchanges, customers are responsible for shipping the original item back to us. PTO Direct USA covers the outbound shipping cost for the first approved replacement shipment.

We may provide a prepaid return shipping label for convenience. If we provide the label, the return shipping cost may be deducted from any refund, store credit, or price adjustment related to the exchange.

If an additional exchange is requested after the first exchange, the customer may be responsible for both return shipping and additional outbound shipping unless the issue was caused by a PTO Direct USA error.

Contact Us

For return requests or support, Contact Us.

This return policy applies to orders shipped within the United States.